BBB processed a total of 18 complaints about Strutmasters, LLC in the last 36 months, our standard reporting period. Of the total of 18 complaints closed in 36 months, 16 were closed in the last year.
| These complaints concerned : | ||
| + 2 | regarding Billing or Collection Issues | |
| + 3 | regarding Customer Service Issues | |
| + 1 | regarding Guarantee or Warranty Issues | |
| + 3 | regarding Product Issues | |
| + 8 | regarding Refund or Exchange Issues | |
| + 1 | regarding Repair Issues | |
|
||||||||||||
Stay away from strumasters – air suspension conversion |
|
| Posted By: stangmikel on 4/20/2010
Location: |
 Mobile  Print  Email  Link/Share |
|
After installing kit front end was sitting on bumps stops
(very low).Contacted Strutmasters, after being run around to 7 different people and never having any of them return my calls it took over a month to finally get them to send another set of front struts. Then they wanted me to pay shipping for replacements and for ones being returned. When I got new ones we found out they had sent me incorrect struts in the first place.
The kit is very cheaply built and their customer service is the absolute worst, I also found that they for some unexplained reason charged me an additional $250.00 that we are still arguing about because they say that they didn’t but my credit card bill says they did. Legal action may be needed to correct this so watch out for Strutmasters. |
Poor Ride Quality Car Bottoms Out. E-Mails Ignored, Calls Ignored – Lincoln Mark VIII, Air Suspension Replaced With Strutmasters Conversion Kit |
| Posted By: grumpyg on 11/22/2010
Location: |
Mobile Print Email Link/Share |
|
I discussed the instalation with a strutmasters engineer befor I made the purchase. Wayne told me to expect a stiffer ride than the air suspension. Thats what I wanted so I placed the order which I received in good time. the instal. went good. The first ride was very disappointing as the car bottomed out eaisly and road as though it had no shocks.
I called Strutmasters[ Melinie] told me she talked to a engineer who told her to tell me to put 3000 miles on the car. as this car is a garage queen driven only when the weather is nice ect.,ect. I told her it would take months to put 3000 miles on the car. she said no problem they wanted happy customers. well months later no improvement. I call and send e-mails to no avail. I saw this product on two guys garage and it was recommended. I am very sorry I didn’t see this webb site befor I made the purchase My advice– don’t buy from strut masters they don’t work properly and they don’t make things right. George Eisenhart
|
Strutmasters customer service, or lack thereof – 2003-2006 Lincoln Navigator Deluxe 4-Wheel Air Suspension Conversion Kit (4WD) |
|
| Posted By: Waz 6.0 on 6/22/2010 | Mobile Print Email Link/Share |
|
After ordering my kit from Strutmasters back in early March, 2010, I was only to learn that they were “out of stock” on almost everything but the struts. No one bothered to inform me of this when I placed my order. When I didn’t receive my parts, I called, only to be informed that they were out of stock and should be in within 2 weeks.
I was told to call back which I did. When I called back, I was told that they were still out of stock and there were a number of orders waiting for the same parts. I was told they would definitely arrive to me by mid April and promised that the representative would look into this and call me back. She never called back. I forgot about it for a couple of months and called back again to find out what was going on. I was transferred from person to person and finally got someone who could look up my order. She told me she would have to “look into it” and said she’d call me back. Being wise to this, I said that was what the last person promised and she never called back. This person PROMISED she’d call back within 30 minutes. I never heard from her. I filed a complaint with the Better Business Bureau and like clockwork, received a call from Strutmasters the next day. (File a complaint if you want them to ACTUALLY call you back!!). Now they say they shipped me the parts. Not true. I explained that their own people said there were multiple orders waiting on these parts and that she needed to go back in their system to look it up. She said it was unfortunate, but no one there had documented my account the multiple times I had called previously and they had no record of my calls. Get everyone’s first and last name if you must deal with them!! They actually had the nerve to get testy on the phone with me to boot. TERRIBLE customer service.
|
Strutmasters.com Complaints 